Automation is the demand from most of the individuals if they are thrown a question at them “Whether or not would you be fine with those boring tasks off of your hands”. RPA enables Organizations to make use of these software robots to finish all these repetitive, time consuming work for improved customer satisfaction. In addition to that, employees can now look into much pressing matters than the same old boring tasks which could be automated. This also helps them ensure that they can develop their skills and experience for the betterment of the Organization.
So now that you’ve decided automation is a good idea, where do you start? What are the types of processes that can be automated? Here’s a categorized list of 30+ examples to get you started:
Website scraping 2 . Customer Order Processing 3 . Incoming Customer email query processing 4 . Transferring data from one system to another 5 . Call center operations 6 . Payroll processing 7 . Forms processing 8 . Client profile updates 9 . Generating renewal premiums 10. Claims processing 11. Underwriting processes 12. Policy administration and servicing 13. Requests for overdraft protection 14. Exception processing (overrides for high-value customers or low-risk transactions) 15. Statement reconciliation 16. Credit card applications 17. Dispute resolution 18. Patient registration 19. Provider credential verification 20. Member eligibility and billing 21. W4 management 22. Benefits administration 23. Onboarding 24. System access and setup 25. Compliance reporting 26. Change of address processing (can be on multiple systems) 27. Fraudulent account closing 28. Customer complaints processing 29. Data cleansing 30. Straight-through processing of customer orders 31. Order updates 32. Shipping notifications
Robotic Process Automation is well suited for processes that are clearly defined and well documented, repeatable without much changes and also if they are rules based. Based on criteria mentioned, it helps organizations across numerous industries automate the completion of a wide variety of tasks.